Medical Services

Client

Public Health England: Port Medical Inspectors at Heathrow and Gatwick Airports.

Purpose

The purpose of the Port Medical Inspector is to determine if a passenger from outside of the EU is entering the country with the intention of misusing the NHS. We provide suitably qualified and trained doctors on a retained basis and run a staffed service 24 hours a day 365 days a year.

Service

Within the contract, we provide backup support between the hours of 7am and 10pm every day of the year with the ability to respond within 4 hours. The provided staff are primarily required to respond to a singular examination and once the examination had been completed report the results to the appropriate officer prior to leaving. However, the agreement also requires cover for leave and other absences.

The main functions of the health units are to: provide MI services giving advice on the health status of migrants and if the rules for admission into the UK are met; provide screening for tuberculosis for long-term migrants from countries with a high incidence of TB; respond to public health incidents and emergencies; in emergencies provide immediate clinical assistance as a ‘Good Samaritan’. The main areas for advices included: infectious diseases, mental health assessments, pregnancy assessments, and cost of medical or surgical procedures for treatments. We provided fully qualified specialist doctors to fulfil and requirements.

In the provision of the service we have utilised a dedicated phone line as well as a dedicated client manager to ensure that all requests were responded to within the 4-hour response period. We developed a client pool of candidates within a commutable distance to be able to respond in all situations including adverse conditions.